Support
We’re here when the night stalls
Prefer email? Write to support@cindervault.app. For store refunds, contact Apple or Google directly — we cannot issue store refunds from this form.
Purchases & restore
Optional items are soft comforts only. The full escape can be completed without them. If a purchase does not unlock, try Restore Purchases in the app shop, confirm you are signed into the same store account, then contact us with your platform and approximate purchase time.
Gameplay stuck?
Free progressive hints unlock over time. Describe the room and what you have already tried — we avoid spoiling the path for other players in public docs.
Also see our Privacy Policy and Terms of Use.